Returns & Refunds
We hope you love your order, but if there is a problem, please contact us and we’ll be happy to help.
Personalised items
Items that have been made or personalised specifically for you cannot normally be returned simply because you have changed your mind. This does not affect your rights if the item is faulty, damaged or not as described.
Non-personalised items
For most non-personalised items bought online, you can tell us you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the item.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible so we can put things right. Your statutory consumer rights are not affected.
Personalisation details
Please check names, spellings, dates and other personalisation details carefully before placing your order. We cannot accept responsibility for errors entered by the customer.